Substitution Policy

Our Policy regarding Substitutions

Substitutions may be necessary to ensure your order is delivered in a timely manner. Although the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item, please keep in mind that every order is unique and may not exactly match what is displayed in our catalog.

Customer Service

If you have questions about a product or an order that you have already placed, please call customer service at (248) 627-3395 between the hours of 9:00am and 5:00pm EST, Monday through Friday, or email us at info@kozsfunfish.com.